AODA POLICY
Seaway Mall is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity. Seaway Mall recognizes the diverse needs of all our employees and customers and will respond by striving to provide services and facilities that are accessible to all.
Seaway Mall
Accessible Customer Service
Accessibility for Ontarians with Disabilities Act (AODA)
Policy Statement
Seaway Mall is committed to eliminating barriers and improving accessibility for persons with disabilities in a manner that respects dignity, independence, integration and equal opportunity. Seaway Mall recognizes the diverse needs of all our employees and customers and will respond by striving to provide services and facilities that are accessible to all.
Training
Seaway Mall is committed to establishing, implementing and maintaining a program for training on how to provide customer service to people with disabilities.Seaway Mall shall ensure that all employees and contractors receive training about the provision of its programs and services to persons with disabilities:
In addition, every person who participates in developing the policies, procedures and practices governing the provision of programs or services will receive appropriate training.
Alternate Formats
Seaway Mall is committed to providing accommodation to its customers where appropriate. If Seaway Mall is requested to provide a copy of a document to a person with a disability, Seaway Mall will work with the person with the disability to provide the document in an acceptable and appropriate format.
Feedback Process
Seaway Mall will maintain a feedback process to enable members of the public to comment on the provision of programs and services to persons with disabilities. Feedback from the public is welcomed as it may identify areas that require change and encourage continuous service improvements. Feedback shall be received in any form (i.e. in person, by telephone, in writing, fax or in electronic format including email) and all such feedback will be maintained for
reporting purposes. All feedback will be kept in strict confidence and used to improve customer service. A response to feedback is not mandatory, however depending on the situation, it may be appropriate to respond to the member of the public. Should a response be deemed appropriate and should the member of the public have chosen to supply his or her contact information, he or she will be provided with a response
In the event that you have any questions about Seaway Mall’s AODA Policy Statement, please contact us at:
Seaway Mall Management/Doral Holdings
Suite GG1
Seaway Mall
800 Niagara Street North
Welland, Ontario L3C 5Z4
Telephone: 905.735.0697
Fax: 905.735.5422
E-mail: info@seawaymall.com